Terms & Conditions
Terms & Conditions of Sale
Please read the following important terms and conditions before you buy anything on our website.
The terms ‘Deluxe Home Interiors’ or ‘the Seller’ refer to the owner of the website, www.deluxehomeinteriors.co.uk, whose registered office is 124 Colne Road, Burnley, Lancashire, BB10 1LP. The website is owned and maintained by Deluxe Home Interiors Limited. The term ‘you’ or ‘the customer’ refers to the person, firm or company buying or agreeing to buy goods and services from Deluxe Home Interiors. The term ‘goods’ means all products listed on the order and the order confirmation email.
Basis of Sale
These terms and conditions apply to the use of www.deluxehomeinteriors.co.uk and to all goods and services supplied by Deluxe Home Interiors Limited. By accessing this website, you agree to be bound by these terms and conditions. Please read these terms of sale carefully before placing your order and retain a copy of these terms and conditions for future reference. We are free to accept or decline your order at our absolute discretion.
Conditions of Contract
No contract exists between you and the Seller for the sale of any goods or the supply of any services until the Seller has received and accepted your order and sends you confirmation in writing or by email to the address or email address you have given. Once the Seller does so, there is a binding legal contract between you and the Seller. The contract is subject to your right of cancellation. The Seller may change these terms of sale without notice to you in relation to future sales.
Description of Goods and Service
The description of the goods you order will be as shown on the Seller’s website at the time you place your order. Services can only be ordered when goods are bought at the same time and are limited to the installation of goods as detailed on the Seller’s website at the time of purchase. The charge for these services is shown on the Sellers’s website. The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, the Seller will inform you as soon as possible, and refund or recredit you for any sum that has been paid by you or debited from your credit card for the goods. It is your responsibility alone to check the dimensions and size of any items ordered from the Seller. Please take into account that our mattress firmness ratings are based on our personal opinions. A mattress feel is very individual to each customers’ personal opinion, for example, a medium mattress to one person my feel like a firm mattress to another.
Description of Price
Every effort is made to ensure that prices shown in the Seller’s website are accurate at the time you place your order. If an error is found, the Seller will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, the Seller will refund or recredit you for any sum that has been paid by you or debited from your credit card for the goods. In addition to the price, you will be required to pay a delivery charge for the goods, as shown or detailed on the Seller’s website. The price of the goods, delivery charges and any installation services you order are inclusive of VAT.
Payment shall be due at the date of the purchase order. There will be no delivery until payment has been cleared. Payment for the goods, delivery charges and any installation services can be made by any method shown on the Seller’s website at the time you place your order. We do not store credit or debit card details.
Delivery of Goods
The goods you order will be delivered to the address you give when you place your order. The Seller will not be responsible if the goods are delivered to the address provided by you and then you inform us it is the wrong address. In this instance you will have to arrange the delivery of goods to your destination of choice at your own cost. The seller will not accept any claims for damage if you use your own carrier. If you want the seller to arrange this there will be a charge. If you decide you want to return the goods then you will have to pay the full cost of the return and the items must come back in satisfactory condition.
If delivery cannot be made to your address, the Seller will inform you as soon as possible, and refund or recredit you for any sum that has been paid by you or debited from your credit card for delivery. The Seller will not be liable to return the goods if on delivery the product does not have access into the property. You will have to return the goods to us or be charged if we have to arrange the goods to be returned.
If you decide you return the goods back to us with your own carrier then you will have to pay the full cost of the return and the items must come back in satisfactory condition. If the items are not returned in a satisfactory condition a full refund will not be issued and the items will remain your property.
Delivery is either to your room of choice or the front door of your house. If you live in a block of flats or an apartment, the delivery driver will deliver to the ground floor main door/reception area. Please contact us if you are unsure. If there is no one at the address given who is competent to accept delivery of the goods, you will be notified of an alternative delivery date or a place to collect the goods. If you had agreed to accept delivery on that date and for whatever reason missed delivery, you may incur an additional charge for redelivery (charge may vary according to courier).
If the goods cannot physically be delivered to the room of choice delivery will be deemed good at your outer door. Please do not dispose of your existing items until you have received your order from us.
Deluxe Home Interiors will not be liable or responsible for any failure to perform, or delay in performance due to any event outside our control. This includes strikes, industrial action by third parties, natural disasters, traffic accidents, weather or any other event out of our control. In this case, the Seller will inform you as soon as possible. The Seller is not responsible for damage to your property caused by third parties, including couriers. Your remedy in such cases lies with the insurers of the third party.
If you feel there might be a manufacturing fault after you have signed for the goods as undamaged on delivery then you will be required to send us clear images for our internal inspection. After inspection if agreed by the manufacturer that there is a manufacturing fault then an exchange will be arranged free of charge.
When goods are delivered to you, you become the owner of them and are therefore responsible for any loss or damage incurred after delivery. In accepting our terms and conditions you agree to check the goods on receipt. You also agree to make a note of any obvious loss or damage on the delivery paperwork or refuse the delivery all together. You must report any damages to us within 48 hours. We will not be liable for any loss or damage to the goods if the delivery paperwork has not been signed as damaged, therefore we will not issue a refund or replacement.
If the goods are delivered and you refuse delivery on the assumption of damage it is in your interest to take clear photographic evidence if a dispute does occur with the Seller. The goods will be taken back to the Seller for inspection and if the Seller deems there to be no damage then you will have to pay for the delivery costs back to your address or if you want a refund it will be minus the costs for the return delivery and administration time; costs will vary depending on distance of return delivery to the Seller and time spent resolving the case; this is why it is to your benefit to take clear images of any assumed damage. If the Seller accepts there is damage then a replacement will be sent out straight away.
Every effort will be made to ensure that the goods you have ordered arrive undamaged and without defect. However, if the goods are found to be either damaged or defective in any way at the time of delivery you have the right to the following options.
1. Reject the goods and sign the delivery note as product damaged and then contact the Seller straight away.
2. Keep the goods if the furniture is useable, despite the damage. The Seller will require images of the damage. You will need to sign the delivery note as product damaged. If you accept the delivery you agree not to dispose of any part of the order. If any part of the order is disposed of, we will not issue a refund. For any damage reported after item has been delivered and not signed on the delivery note as damaged, we will not accept any liability.
Cancellation under the Distance Selling Regulations
You have the right to cancel the contract at any time up to the end of 14 days after you receive the goods. You do not have the right to cancel the contract if any items have been assembled or any form of installation has taken place. To exercise your right of cancellation, you must give written notice to the Seller by hand or post or email, at the address, number or email address shown below, giving details of the goods ordered and (where appropriate) their delivery.
If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Seller at your own cost. The goods must be wrapped properly. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. The goods must be returned in the original packaging. Goods assembled will not be returnable. If the items are not returned in a satisfactory condition a full refund will not be issued. If the goods have been dispatched to our courier and the order is cancelled within 14 working days then there will be a cancellation charge of £45.
Once you have notified the Seller that you are cancelling the contract and returned the goods in their original wrapping and in good condition, the Seller will refund or recredit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. If you do not return the goods as required, the Seller may charge you a sum not exceeding the direct costs of recovering the goods.
Provision of Services
Information about the installation services is as set out on the Seller’s website at the time you place your order. It is your responsibility to provide the Seller with any information and instructions relating to the installation services that are necessary to enable the Seller to provide those services in accordance with this contract.
If you fail to do so or provide the Seller with incomplete, incorrect or inaccurate information, instructions or instructions (including dimensions) the Seller reserves the right to cancel the contract by giving written notice to you or to make an additional charge of a reasonable sum to cover any extra work that is required. If the installation services requested by you are not available for any reason beyond the Seller’s reasonable control, the Seller will promptly notify you in writing or by email and endeavour to provide an alternative service which is reasonably acceptable to you, but if it is not able to do so the Seller shall be entitled to cancel the contract or (if the Order has been accepted by the Seller) cancel the contract, in which case the Seller will promptly notify you in writing or by email and refund or re-credit to you any sum that has been paid by you or debited to your Credit Card for the installation services.
The installation services are supplied only for domestic and private use, and you agree not to use any of the installation services for any commercial purpose.
All goods supplied by the Seller are guaranteed free from faulty workmanship and defects for 12 months from the date of delivery. This guarantee does not affect your statutory rights as a consumer. This guarantee does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Seller, failure to follow the Seller’s instructions, or any alteration or repair carried out without the Seller’s approval.
If the goods supplied to you develop a defect while under guarantee, or you have any other complaint about the goods, you should notify the Seller in writing at the address or email address shown below. Some manufacturer’s give warranty for 5, 10 years, etc. For these goods, your guarantee reverts to the manufacturer’s warranty after 12 months. For this to be valid it is the responsibility of the customer to retain the receipt of purchase and the manufacturer’s warranty card.
The Seller will take all reasonable precautions to keep the details of your order and payment secure, but unless the Seller is negligent, the Seller will not be liable for unauthorised access to information supplied by you. The Seller will only use the information you provide about yourself for the purpose of fulfilling your order, unless you agree otherwise.
These terms of sale and the supply of the goods will be subject to English law, and the English courts will have jurisdiction in respect of any dispute arising from the contract. The Seller may assign or sub-contract the carrying out of the installation services if this is necessary for operational reasons. Nothing in the contract gives any right to any third party to enforce any provision under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
Sellers Contact details:
Deluxe Home Interiors Ltd
124 Colne Road
Telephone: 0800 0016732