FAQ's
How secure is shopping on Deluxe Home Interiors website?
Very secure. Deluxe Home Interiors take great pride in offering a safe and secure online shopping experience. We understand that the safety of your personal information is extremely important to you, which is why we use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorised access.
Do you offer Interest Free Credit?
Unfortunately we do not offer interest free credit at this moment in time. We do accept all major credit and debit cards including MasterCard, Visa and American Express.
Can I place my order over the phone?
Yes you can place your order over the phone. Simply phone 0800 0016732 and one of our friendly customer advisers will take your order and answer any questions you may have.
Do you have a retail outlet or showroom?
No, we are online furniture retailer only. We don’t believe in having expensive showrooms; that way we can keep our overheads – and our furniture prices – low.
When will my furniture delivery arrive?
All orders are delivered within 1 to 14 working days. Delivery times are usually between, but not restricted to the hours of 7:00am am to 8:00pm Monday to Friday.
Can I request a specific delivery date or a timeslot?
As we use a national courier service to deliver our goods, unfortunately we are unable to accept requests for delivery on specific dates or times as this is at the carriers’ discretion.
Can I track my order?
The courier will contact you in advance to book in delivery and provide a date and estimated delivery time. For next day deliveries, we will email you tracking details if available.
Will the delivery driver call me on the day of delivery?
The delivery driver will not call you on the day of delivery. Once the courier has contacted you to book in delivery, you will not be contacted again unless there is a problem.
Can I leave my delivery with a neighbour?
For orders to be left with a neighbour, a signed note must be left for the driver with clear instructions. You can even instruct the driver to leave your order in a safe place such as front porch, etc.
What If I miss my delivery?
If for some reason you are unable to accept the delivery on the agreed date, you must inform us 24 hours in advance so we can make alternative arrangements. Once the delivery has been booked in with you and you miss the agreed delivery date, we reserve the right to charge a minimum of £35 towards cost of the failed delivery.
Why are there are boxes missing from my order?
Unfortunately, very occasionally boxes do get separated in transit. If this happens, we advise you to accept the partial delivery and contact us immediately. Please sign for the delivery as ‘partial order received’. We will then liaise with the courier and get the missing parts to you as soon as possible.
My order is damaged, what shall I do?
We take great care in ensuring our products are packaged to the best standards possible, however in very rare instances items can get damaged in transit. It is important that you only sign for the delivery once you have thoroughly inspected the item. If you notice significant damage to the item you can refuse the delivery. If you notice any damage after the order has been delivered, you must report this to us within 48 hours of delivery with photographic evidence.